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Every call a voice agent handles lands on the Calls page. The list sits on the left, the call you’ve selected on the right. It’s where you go to find out what an agent actually said.

The Call Logs list and filters

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The list

Calls appear newest first and keep loading as you scroll. On a wide screen the first call is selected for you; on a narrow one you get the list alone, with a Calls link to get back from a call you opened.

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Filters

A Clear button appears once any filter is set. If nothing matches, the list says so — which is different from having no calls at all.
Filtering by No answer on an outbound agent is the fastest way to see whether your calling window is wrong. Filtering by Failed tells you something is broken rather than unpopular.

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The call detail pane

The pane reads top to bottom:
  1. The header — the phone number, then the direction and the local date and time, then Agent · the voice agent that handled it, and a status pill. Completed calls are tinted with your brand colour; Failed and No answer are red; anything still running is amber.
  2. The stat strip — Direction, Duration and Date.
  3. Recording — an audio player you can scrub through. It reads “Loading recording…” while it fetches, and “Recording unavailable.” if it can’t be played. The whole card is missing when there’s no recording — recording is off by default, and you turn it on with Record calls in Advanced settings.
  4. ✦ Summary — a short written account of what happened on the call, produced automatically. Read this first; open the transcript only when the summary raises a question.
  5. Variables — the structured fields your agent was told to extract, listed as label and value. You define these in Post-call data schema on the agent editor.
  6. Evaluation — how the call scored, when Run post-call evaluation is switched on for that agent.
  7. Conversation — the full transcript, turn by turn.
If a call has been removed you’ll see “This call is no longer available.” Any other problem shows the error with a Retry button.
Variables and Evaluation only appear when the agent was configured to produce them. An agent with an empty post-call schema gives you a summary and a transcript and nothing else.

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Placing a call

The Place a call button at the top of the list opens the dialer — “Dial out with a voice agent.”
1

Pick an Agent

Choosing one pre-fills exactly the variables that agent declares, so you only have to supply the values.
2

Enter the Phone number

In full international form, for example +14155550100. It needs at least seven digits.
3

Fill in the variables

Click Variables (optional) to expand the list. These are what the agent knows before it dials — a customer name, an order reference, an appointment time. Click Hide variables to collapse it again.
4

Click Call

The button shows Calling…, then confirms that the number is being called and that you can close the dialog. Click Done. The call appears in the list as it progresses.
You can also reach the dialer from the Test call button in the voice agent editor — it opens with that agent already selected, which is the quickest way to hear a change you just saved.

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If the call won’t go through

When you open the dialer from inside a conversation, the phone number is filled in for you and can’t be edited — it comes from the contact.
Outbound calls cost credits by the minute, and a call that connects to an answering machine still costs. See How credits are spent.

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Next steps

Voices and tuning

Fix what you heard in the recording.

Automations

Trigger outbound calls without opening the dialer.