Settings → Billing → Plans lists every plan with its price, monthly credits and features.
What each plan grants
Credits roll over: each monthly payment adds its grant to your existing balance rather than
replacing it. Automation runs do not roll over — the count resets each billing period.
The Trial grants 100 credits once, for 14 days, and is limited to one channel, one AI agent
and two users. The Free plan is what a workspace falls back to when a trial ends without a
subscription; it grants no monthly credits and cannot be bought — the plans page shows it as
“Assigned automatically when your trial ends.”
What differs between plans
Beyond credits and automation runs, plans differ in which features and channels are switched on and how large the workspace can be. Each plan card lists exactly what that plan includes, ticked or crossed:- Channels — WhatsApp Business, Instagram DMs, Facebook Messenger, Telegram, and the other channel types
- AI reply engine — AI agents answering conversations
- Knowledge base — uploading documents your agents can answer from
- Voice calls — AI voice agents making and taking calls
- Integrations & automations — connectors and automated flows
- API & MCP access — connecting Callivox to your own systems and AI clients
Choosing or changing a plan
1
Open the plans page
Go to Settings → Billing and click Change plan, or Pick a plan if you do not have
one yet. The page header reads “Choose a plan” — “Subscribe to a paid plan or stay on
your trial. You can change plans any time; usage carries forward.”
2
Pick your currency
Use the USD / AED / SAR selector at the top. Once you have an active subscription this is
locked, and the selector is disabled with the tooltip “Billing currency is locked to your
active subscription.”
3
Subscribe
Click Subscribe on the plan you want. You are taken to a secure checkout page to enter
your card. Enterprise plans show Contact sales instead.
4
Wait for confirmation
After paying you are returned to Settings → Billing, which shows “Confirming your
payment…” while the payment clears. This usually takes a few seconds. If it takes longer the
page tells you to refresh in a minute — your subscription updates automatically once the
payment is confirmed.
Upgrades and downgrades
- Upgrading to a more expensive plan can take effect immediately. The price difference for the rest of the current period is charged pro-rata, and the new plan’s limits apply straight away.
- Downgrading to a cheaper plan is scheduled for your next renewal. You keep the plan you are paying for until the period ends, and the plan card then shows “Scheduled switch to at next renewal.”
Monthly or annual
Plans are listed at their monthly price. Annual billing is also available and works out around 17% cheaper than paying month by month for the same period. Your plan card shows your actual price and interval — for example$179/month or the equivalent yearly figure — along with the
renewal date.
Cancelling
Click Cancel on the plan card. The confirmation dialog explains what happens:Cancel subscription — “Your subscription will remain active until the end of the current billing period, after which it will not renew. You can re-subscribe at any time.”Choose Yes, cancel to confirm or Keep subscription to back out. The plan card then shows “Will cancel at end of current period.” Nothing is deleted, and you keep any credits you still have — but with no active subscription there are no further monthly grants.
Next steps
How credits are spent
Work out how many credits your volume actually needs before you pick a plan.
Top-ups and auto-recharge
Buy extra credits without changing plan.