- Collects every conversation in one inbox. Messages from WhatsApp, Instagram, Facebook Messenger, Telegram, email and your website chat widget all arrive in the same place, so your team never has to watch six apps at once.
- Answers with AI when you want it to. You describe what your AI agent should do and know; it replies to customers in your tone, uses your knowledge base, and hands the conversation to a person when it should.
- Connects to the rest of your business. Automations push data to and from your CRM, spreadsheets and forms, campaigns reach a segment of your contacts, and dashboards show how it is all going.
Who it is for
Callivox is built for teams who talk to customers all day: support desks, sales teams, clinics, agencies and online shops. One person can run it; a team of thirty can share it.What makes it different
Conversations, not tickets. A conversation is a thread with a person, on a channel. It stays readable as a conversation whether a human or an AI agent answered. AI you can hold back. Every channel has an AI auto-reply switch. Turn it on and your agent answers first. Turn it off and your team answers, with the AI drafting suggestions in the background instead. You decide per channel. Voice in the same product. A voice agent answers and places phone calls, and its calls land in the same Calls log with a recording, a summary and a full transcript. Priced by conversation. You are charged in credits, and a credit is only spent when AI does work. Human replies and incoming messages are free. See How credits are spent.What is next
How it works
The path a message takes from a customer to your inbox and back.
Key terminology
Conversations, channels, agents, credits and the rest of the vocabulary.