The Telegram connect dialog asks for a display name and the bot token, nothing else.
Before you start
You need a Telegram account. That is the whole list.Create the bot
1
Message @BotFather
Open Telegram and search for @BotFather — the official bot for creating bots. Start a chat with it.
2
Run /newbot
Send
/newbot. BotFather will walk you through two questions.3
Give it a name and a username
First the display name, which is what people see at the top of the chat — “Acme Support” works well.Then the username, which must be unique across Telegram and must end in
bot — for example acme_support_bot. If the name is taken, BotFather asks again.4
Copy the token
BotFather replies with a token that looks like
1234567890:ABC.... Copy it.5
Polish the bot (optional)
Still in BotFather,
/setuserpic sets the bot’s profile picture and /setdescription sets the text people see before they start the chat. Both are worth doing — they are the first thing a customer sees.Connect it to Callivox
1
Open the connect dialog
Go to Settings → Channels, click + Connect channel and pick Telegram.
2
Fill in the two fields
Display name — how the channel appears in your inbox and settings.Bot token — paste the token from BotFather. The field is masked; use Show to check it pasted cleanly. Leaving it empty returns “Bot token is required.”
3
Click Connect
You will see the toast “Telegram channel connected” and the channel appears in the list as Active. Callivox registers the webhook with Telegram automatically, so there is nothing to copy back — no callback URL, no verify token.
4
Send it a message
Open your bot in Telegram and send it anything. It should appear in your inbox within seconds.
Next steps
AI agents
Put an AI agent on the channel to answer automatically.
Managing channels
Rename, reconnect and delete channels.