> ## Documentation Index > Fetch the complete documentation index at: https://docs.callivox.com/llms.txt > Use this file to discover all available pages before exploring further. # Call logs > Find past calls, listen to the recording, read the summary and transcript, and place a new call from the dialer. Every call a voice agent handles lands on the **Calls** page. The list sits on the left, the call you've selected on the right. It's where you go to find out what an agent actually said. The Call Logs list with status, direction and assistant filters ## The list Calls appear newest first and keep loading as you scroll. On a wide screen the first call is selected for you; on a narrow one you get the list alone, with a **Calls** link to get back from a call you opened. ### Filters | Filter | Options | | ------------ | ------------------------------------------------------------------------- | | Phone search | Type a number into **Search by phone number**. It filters as you type. | | Status | **All status**, **Completed**, **Failed**, **No answer**, **In progress** | | Direction | **All directions**, **Inbound**, **Outbound** | | Assistant | **All assistants**, or one voice agent by name | A **Clear** button appears once any filter is set. If nothing matches, the list says so — which is different from having no calls at all. Filtering by **No answer** on an outbound agent is the fastest way to see whether your calling window is wrong. Filtering by **Failed** tells you something is broken rather than unpopular. ## The call detail pane The pane reads top to bottom: 1. **The header** — the phone number, then the direction and the local date and time, then **Agent ·** the voice agent that handled it, and a status pill. Completed calls are tinted with your brand colour; **Failed** and **No answer** are red; anything still running is amber. 2. **The stat strip** — **Direction**, **Duration** and **Date**. 3. **Recording** — an audio player you can scrub through. It reads "Loading recording…" while it fetches, and "Recording unavailable." if it can't be played. The whole card is missing when there's no recording — recording is off by default, and you turn it on with **Record calls** in [Advanced settings](/voice-agents/voices-and-tuning). 4. **✦ Summary** — a short written account of what happened on the call, produced automatically. Read this first; open the transcript only when the summary raises a question. 5. **Variables** — the structured fields your agent was told to extract, listed as label and value. You define these in **Post-call data schema** on the [agent editor](/voice-agents/creating-a-voice-agent). 6. **Evaluation** — how the call scored, when **Run post-call evaluation** is switched on for that agent. 7. **Conversation** — the full transcript, turn by turn. If a call has been removed you'll see "This call is no longer available." Any other problem shows the error with a **Retry** button. **Variables** and **Evaluation** only appear when the agent was configured to produce them. An agent with an empty post-call schema gives you a summary and a transcript and nothing else. ## Placing a call The **Place a call** button at the top of the list opens the dialer — "Dial out with a voice agent." Choosing one pre-fills exactly the variables that agent declares, so you only have to supply the values. In full international form, for example `+14155550100`. It needs at least seven digits. Click **Variables (optional)** to expand the list. These are what the agent knows before it dials — a customer name, an order reference, an appointment time. Click **Hide variables** to collapse it again. The button shows **Calling…**, then confirms that the number is being called and that you can close the dialog. Click **Done**. The call appears in the list as it progresses. You can also reach the dialer from the **Test call** button in the voice agent editor — it opens with that agent already selected, which is the quickest way to hear a change you just saved. ### If the call won't go through | Message | What it means | | ----------------------------------------------------------------------- | ----------------------------------------------------------------------------------------------------------- | | "Agent is still configuring in the background — try again in a moment." | The agent was saved seconds ago and isn't ready yet. Wait and retry. | | "A phone number is required to place this call." | No number was entered, or the contact has none on file. | | "This conversation's channel can't be dialed." | You started the dialer from a conversation that isn't on a channel that can be called. | | "This call could not be placed." | Something else went wrong. Check your [credit balance](/billing/running-low-and-running-out) and try again. | When you open the dialer from inside a conversation, the phone number is filled in for you and can't be edited — it comes from the contact. Outbound calls cost credits by the minute, and a call that connects to an answering machine still costs. See [How credits are spent](/billing/how-credits-are-spent). ## Next steps Fix what you heard in the recording. Trigger outbound calls without opening the dialer.