> ## Documentation Index
> Fetch the complete documentation index at: https://docs.callivox.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Profile and notifications
> Your own account settings — name, avatar, timezone, password, two-factor authentication and sessions — plus what Callivox notifies you about.
Two Settings pages belong to you rather than to the workspace. Both are available to everyone,
Admins and Members alike.
## Profile
Go to **Settings → Profile**.
### Your account
The first card, *"Details for your signed-in user."*
| Field | Notes |
| ------------------ | ------------------------------------------------------------------------------------------------------------ |
| **Display name** | Editable. This is the name colleagues see. Change it and click **Save**; you will see **"Profile updated"**. |
| **Email** | Read-only here — change it in the **Change email** card below. |
| **Email verified** | **Verified** with a date, or **Not verified**. |
| **Roles** | Whether you are an Admin or a Member. Only an Admin can change this, from the Users page. |
| **Timezone** | Your own timezone. |
| **User ID** | Your unique identifier. Quote it if you contact support. |
**Timezone is per person**, not per workspace. Set it and every date and time in Callivox is shown in
your local time; leave it blank and times are shown in UTC. The field is a searchable dropdown —
**"Search timezone… (blank = UTC)"** — and saves as soon as you pick one.
### Changing your password
The **Change password** card asks for your **Current password**, then your **New password** twice.
Click **Update password**.
The rule is: **at least 12 characters, including at least 3 of lowercase, uppercase, digit and
symbol.** The form tells you if you fall short — *"Use at least 12 characters."*, *"Include at least
3 of: lowercase, uppercase, digit, symbol."*, or *"Passwords don't match."*
### Changing your email
The **Change email** card takes your **New email** and your **Current password**, then sends a
confirmation link. Your address only changes once you click the link in that message, so check the
new inbox — the card confirms with `Check {new email} for a confirmation link.`
### Sessions
*"Devices currently signed in to your account. Sign out anything you don't recognize."*
Each row shows the device or browser, its IP address, when it was last active and when it signed in.
The one you are using now is chipped **This device**.
* **Sign out** on a row ends that one session.
* **Sign out other sessions** at the bottom ends every session except the one you are in.
If you have signed in on a shared or borrowed computer and forgotten to sign out, this is the fix —
and it is worth a glance if you suspect anyone else has your password.
### Two-factor authentication
*"Require a one-time code from an authenticator app in addition to your password."* Turning it on
means a stolen password is not enough to get into your account.
Click **Enable two-factor**.
*"Scan the QR code with your authenticator app (or enter the secret manually), then type the
6-digit code it shows."* Use any standard authenticator app.
Type the 6-digit code into **Verification code** and click **Verify and enable**.
Callivox shows a set of recovery codes: *"Save these recovery codes now — they are shown only
once."* Each one signs you in a single time if you lose your authenticator. Store them somewhere
safe, then click **I've saved my recovery codes**.
The recovery codes are shown once and never again. Without them, and without your authenticator
app, you cannot sign in yourself — an Admin will have to reset your password.
To turn it off later, confirm your password and a current code, then click **Disable two-factor**.
### Avatar
*"A square image works best (PNG, JPEG, or WebP)."* Click **Upload new** and pick an image. Without
one, Callivox shows your initials.
## Notifications
Go to **Settings → Notifications**. The page is headed **Notification Preferences** and is a grid:
one row per thing that can notify you, one column per way of being notified.
### What you can be notified about
| Event | When it fires |
| -------------------------------- | ----------------------------------------------------------------------------------- |
| **@Mentions** | Someone mentions you in a conversation note. |
| **Conversation assigned to you** | A conversation is assigned to you, by a person or by a routing rule. |
| **New inbound message** | A message arrives from a customer. |
| **System alerts** | Callivox needs your attention — for example a channel problem or a billing warning. |
### How you can be notified
| Channel | What it means |
| ---------- | ---------------------------------------------------------------------------------------------------------------------- |
| **In-App** | A notification inside Callivox while you have it open. |
| **Push** | A push notification on your phone, through the Callivox mobile app. Sign in to the app on your device to receive them. |
| **Email** | An email to the address on your profile. |
Tick or untick any box to change it — each change saves on the spot. Out of the box, **In-App and
Push are on and Email is off** for every row.
These preferences are **yours alone**. Changing them affects only what you receive, not your
colleagues.
**New inbound message** is the noisiest row on a busy workspace. If your notifications are
overwhelming, turn that one down to In-App only and keep Push for **@Mentions** and
**Conversation assigned to you**.
## Next steps
Roles, creating users, and what an Admin can do that a Member cannot.
Where the conversations these notifications point at live.